Autoline workshop management

Autoline Workshop Management has been designed to optimise workshop capacity by simplifying how the technicians, skills, repair and service types and loan vehicle resources are allocated.

The system provides real-time visibility and control of all repair activities. Close monitoring of workshop activity can have a positive effect on both revenue generated and profitability.

Maximising workshop capacity

• Autoline uses pre-defined shift patterns, teams, skills and efficiencies to accurately calculate workshop capacity.
• Servicing and repair work can be booked in quickly - with or without a loan vehicle.
• The booking-in process automatically allocates repairs to the most appropriate technicians. This ensures maximum utilisation of available workshop hours.
• Autoline provides a holiday planner to view, add or alter absences. Workshop capacity is automatically reduced when technicians have absences booked.

Effective control of technician's time

• Technicians can use a touch screen, keyboard or PDA to record activity.
• The system can provide for 24-hour operations.
• Workshop controllers have real time visibility of all workshop activity, repair order progress and unused capacity.
• Non arrivals or delayed repairs are colour-coded for easy identification.
• Customers can be advised of repair progress or completion via text message.

Increasing workshop performance

• Autoline provides real time management information for workshop controllers via a visual reporting tool.
• Workshop Management reports focus on the day-to-day control of technician productivity with a detailed breakdown of attended and charged-out time, idle time, absences and holidays.
• Key performance indicator reports provide graphical illustrations of utilisation.